Voice delivered using Internet Protocol (IP).It is a term used in IP Telephony for a set of facilities for managing the delivery of voice information using the IP. In a nutshell, VoIP involves converting your voice call into small, efficient packets so that they can be transmitted as part of a data stream.As a data packet it is less expensive and easier to handle than traditional voice.
How does the quality compare to fixed line?
With a VoiceWorld Solution, you won’t notice the difference.We use dedicated switching and one carrier.That means your calls will not travel over the public internet.As well, our network is backed by 24/7 monitoring and SLAs.
What do we need to get started?
Depending on your telephony needs and existing PBX, you can start with as little as a small gateway (about the size of a TV set-top box).These are delivered and pre-configured by us, so all you have to do is plug them in and start calling.Alternatively, we offer complete IP-PBX customized solutions for the more advanced end user.
What are the upfront costs?
Equipment costs start from under $1000.However, these costs can be financed and amortized over a longer period, allowing you to get started with zero outlay and immediate savings!
Do you offer a money back guarantee?
Yes.You have fourteen days to trial our VoIP solution.If you’re not happy with the savings and quality, just return the equipment for a full refund.
What are the savings compared to traditional voice?
Depending on how much you call the answer could be thousands!With the lowest rates to anywhere in Australia, the lowest rates to mobiles and free calling between offices you will see savings anywhere from 50-80% off fixed line plans.And our line rental fees are more than half what you will find from any PSTN carrier.
What are the choices for incoming numbers?
We have number ranges in all capital cities.All you have to do is choose the city and we will assign a series of numbers to your account.
Where can we call internationally?
Anywhere in the world – at rates well below fixed-line.
Do we still need PSTN lines?
We recommend retaining one PSTN line for emergency services and failsafe.If for any reason there is a problem with the network, calls can be routed over the PSTN.As well, many businesses run their ADSL over this line.
Can we have a fax line?
Yes.All you need is a dedicated port and a fax machine.
How will we be billed?
You will receive a bill from us each month with all of your call detail records (CDRs), as well as any recurring fees.It will be simply and clearly laid out for you with no hidden charges.
What about companies who offer ridiculously low rates?
These days you can find a “provider” that will offer you internet telephone calls for next to nothing.Unfortunately, that’s exactly what you’ll get in terms of quality!And forget about customer service or support.Cheap VoIP companies run their calls over the public internet where they bounce around multiple networks with zero quality control.It is not a managed service.With our product you will have a quality, fully supported and managed service that is still much less expensive than the PSTN.
Is it possible to setup my own VoIP Network?
The simple answer is YES. Most of the VoIP Hardware supplied by VoiceWorld has a simple web-based configuration tool that helps you get your VoIP network up-and-running very quickly. However, we should point out that you may need to do a bit of reading to understand how VoIP networks work. Visit our Do-It-Yourself page to order your VoIP Hardware.
So, what is the next step?
Take a look at our Solution Pages(if you haven't already); or let one of our consultants come to you and discuss your business needs and assess the benefits that a VoiceWorld Solution will have for your business.
